TERMS & CONDITIONS
The Booking:
Your contract is with Yaan Tours. A contract exists between us when we have confirmed you on our tour of your choice and we have received your signed booking form and deposits. All the relevant section must be correctly and fully completed. We can only accept booking form signed as this confirms that you and other people on the tour accept our booking terms and conditions and are entering into the contract.
Deposit
Upon completion of the signed booking form a deposit of 50% of the tour cost per person, be paid to the company.
Payments:
For the services contracted, 50% advance payment should be made to hold the booking on a confirmed basis and the balance amount must be paid 45 days prior to your date of departure from your country. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. Apart from the above in some cases like special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year) full payment is required to be sent in advance.
Cancellations:
If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case, the date of cancellation will be at the date on which notice is received by Yaan Tours. As this incurs administrative cost and retention charges by hotel, the cancellation charges will apply on the following scale:
If cancellation is advised more than 60 days before the date of arrival 90% of the advance charge will be refunded.
If cancellation is advised more than 45 days before the date of arrival 50% of the advance charge will be refunded.
If cancellation is advised less than 45 days before the date of arrival no refund is available.
In the event of delays to arrival resulting from delays or cancellation of flights, we are unable to offer refunds.
Liability:
The company does not own or control hotels, coach or other facilities mentioned in the tour. As an operator of the package tour, therefore, we cannot be held liable:
Where there has been no fault on the part of the company, supplier or agents.
Where the failures in performance of the contract are attributable to the customer.
Where the failures are attributable to a third party not connected with the provision of the holiday and is unforeseeable or unavoidable.
Where the failures are due to unusual and unforeseeable circumstances beyond your control.
Where the failures are due to an event which you or your supplier even with all due care could not foresee or foretell.
We do take all reasonable steps in ensuring that the organisation maintains standards and provide a service that is acceptable to the passengers. The information within this website has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith.
Complaints
We do our best to give passengers travelling on any of our holidays, an enjoyable and trouble-free vacation but occasionally plans go wrong. Should you have any complaint, please inform your tour manager (at the same time), who will do everything possible to resolve the matter immediately. If the situation is not resolved to your satisfaction, then you must notify the company within 28 days of the tour ending in writing. If you do not write to us within this time, this will affect the investigation and outcome of the complaint.
Passports & Visas
To travel to India from overseas countries, except for the citizens of Nepal & Bhutan, one needs a 06 months valid passport and a valid visa. Please note the processing of passports and visas is not included in the tour cost.
Early Check-in / Late Check -out
Please note that standard check-out / check-in time in most hotels is 1200 hrs / 1400 hrs (IST). Therefore the cost of early check-in or late check-out is not included in the tour cost. We can always make a request for early check-in or late checkout if required but we do not guarantee that as it entirely depends upon the policy of the hotel, time of the year and availability of the room.
Our Liability
Yaan Tours accepts the liability for those arrangements for your holiday, which are wholly within our control and therefore, accept liability to clients for the negligence of our employees. However, we would like to draw attention to the following circumstances, which fall outside our direct control or where for some reason we are not prepared to accept liability.
The company shall, in no circumstances whatsoever be liable to the client or any person travelling with him or her for: Any death, personal injury, sickness accidents, loss delay, discomfort, increased expenses, consequential loss and/or damage or theft howsoever caused.
Any act, omission, default of any independent contractor or other person or by any servant or agents employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person travelling with him howsoever caused. Yaan Tours are unable to take liability for commercial arrangements out of our control such as natural disasters, industrial disputes, the reason of threat or war, riots, civil strife, terrorist activities, technical problems to the transport, extreme weather conditions, closure of the airports and seaports and similar event out of our control, or are due to unusual and unforeseeable circumstances beyond our control.